I have a wired connection to my device.
Check the capabilities of your equipment – For example, is your ethernet cable CAT 5e or above?If not, this will be limited to speeds of 100mbps(see below table for further information).
Not sure which cable you have?
Just check the printing on the cable itself and it will tell you!
It’s also important to check that your device itself, as well as the router, is not limited to speeds below that of your package or the speeds you are expecting to receive. Some older devices are not capable of running at speeds above 100mbps for example.
I have a wireless connection to my device
Depending on the device you’re using, this may provide its own limitations to the speeds you can expect to receive, for example, an iPhone 5 would only achieve speeds of up to 150Mbps, whereas an iPhone 14 can reach speeds of up to 1200Mbps. If you are using a newer device, which can achieve the speeds you are expecting, there is likely to be some level of interference which will impact the speeds you are able to achieve. It’s also important to consider utilising both your 2.4Ghz network band and the 5Ghz one which will provide different levels of speed too.
How do I check my speeds?
Once you have followed all the advice above, you can check the speeds you are currently receiving by visiting www.speedtest.net, ensuring that you connect to a server which is nearby - ideally our own.
Please note that as a FTTH provider, we can only guarantee the speeds reaching your ONT or router if provided by ourselves. Therefore, in order to diagnose any issues, we will require evidence that the fault is not based within your local network. As a minimum, we will require a wired speed test to be provided with no other network traffic evident whilst connected directly to the router.