To help diagnose any issues you have regarding your broadband speed, we will often as that you conduct both a wired and wireless speed test. This helps us identify where the problem may lie and helps us diagnose your issues quicker.
Conducting a speed test is quick, easy and gives the team a more accurate insight into your connection.
Why do we ask for Wired and Wireless Speed Tests?
When wiring a device directly into the connection, we can see the true speed being outputted by our equipment. From there we can identify where the issue lies, as it may be a problem with the cabling or router.
Conducting a wireless speed test may show slower speeds than what you are actually receiving due to interference, so having both results allows us to see whether it's an issue with the wireless signal in your home.
What you'll use
How to conduct a Wired Speed Test
Locate the Ethernet cable plugged into your POE Brick. This should be in the LAN Port of the POE brick and the wire will run directly into your router.
Remove that Ethernet cable from the back of the ROUTER. It will be in a port labelled 'Internet" on the router or may be represented by a >...< icon.
DO NOT REMOVE any cables from the black POE brick.
Plug the cable into the Ethernet port on your computer as seen below. You cna conduct a speed test using any device with an Ethernet Port.
Head to 'connexin.speedtest.net' and conduct a speed test - remember to screenshot or take a picture of your result so you can send it back to us.