We all do it, having a spring clean or reorganising, then finding yourself with a pool of cables - scratching your head wondering where on earth they belong. Here's a quick run-through of how your Connexin cables should look, so you can stay connected.
Starting at the wall socket
Firstly, you'll need to identify the standard UK plug that connects from the wall to the black POE Injector. This should be an easy one to find, as it has a regular UK three pin plug on one side and a 'Mickey Mouse' shaped connector plug on the other.
The standard UK plug goes into a wall socket (we recommend to use a wall socket over an extension cord, as occasionally, the quality of the extension plug's power can affect your connection). The mickey mouse connector goes into your small black POE brick - you'll be able to tell where, as the port mirrors the mickey mouse shape.
Plugging into your Connexin wall port
Taking an ethernet cable, you need to connect the black POE brick into your Connexin ethernet port. This is the small port installed into your wall by the engineer, you may have a Connexin branded faceplate over the port.
It's super important that the ethernet in the wall is plugged into the port named 'POE' on the little black brick.
Connecting the router
The last step is connecting your router to the POE brick. Again this is done using the standard ethernet cable.
It's important that the cable is connected to the LAN port in the POE brick.
If you've connected these cables correctly, you should be able to connect as normal to your Connexin service. Still struggling? Drop the team a message via live chat and we'll be happy to guide you further!