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Managing my account

Managing my account

Here's everything you need to know about billing and managing your existing broadband account.

Billing & Payments

When will I get my first bill?
What happens if I miss my bill?
I am unable to pay my bill. What do I do?
What is a 'Pro-Rata' bill?

Managing your account

I am moving home. What do I do?
How do I cancel my service?
Can I transfer my account to someone else?
I'm out of contract, what are my options?
I want to upgrade my broadband package
I want to downgrade my broadband package

Customer Upgrade Programme

Which customers qualify for this free upgrade?
What do I get as part of the upgrade?
Will my monthly bill change?
Will my speed change?
Why are you discontinuing my current service?
How long will I have to book my upgrade my appointment?

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