Document Reference: CXNWB 002
Version Number: 2
Date Created: January 2014
Document Ref: LCBJA-FCGSX-XXFFR-AGUFR
1. Usage Policies
Any terms in capitals not defined in these Usage Policies will have the same meaning as in your Agreement. These Usage Policies apply to you and anybody you allow to use Connexin Broadband. Any reference to “you” shall be interpreted to mean you and anybody you allow to use Connexin Broadband. You are responsible for the use of Connexin Broadband by any person you allow to use it, including anyone who accesses Connexin Broadband because you have removed the wireless encryption security on your wireless router.
2. How We Update Our Usage Policies
Our latest Usage Policies will always be posted on our website at www.connexin.co.uk, so please keep checking for updates.
3. Usage Caps - Broadband
If you subscribe to a Product that has a cap on the amount of data that you download or upload via your Connexin Broadband internet access each month (“Usage Cap”), your usage must not go over that Usage Cap each month. For the current Usage Caps on each Product, please contact us or check the online Connexin portal.
If you go over your Usage Cap, we will suspend your Connexin Broadband. You can reactivate service by purchasing additional data or upgrading your Product to one with a higher Usage Cap.
If you go over your Usage Cap more than once in any six-month period, then we may:
a) Upgrade you to a Product with a higher Usage Cap. You may downgrade without charge to your original Product if you reduce your monthly usage below the Usage Cap for your original Product in any subsequent month.
b) Charge you fair and reasonable costs for your usage (and any reasonable administration costs) in excess of your Usage Cap.
We will notify you in writing of any actions taken and explain the consequences, such as increased subscription or other charges.
To ensure you receive email alerts, keep your email address up-to-date and check it regularly. If we receive a failed delivery notice, we will not send your alert by post.
We may delay the application of the above process at our discretion without notice.
4. Connexin Broadband Network Management Policy
Connexin Broadband is subject to a Network Management (or Fair Usage) Policy to ensure fair and sustainable service quality for all customers. Bandwidth is shared among customers online at the same time, so speeds may be slower during peak times (e.g., weekdays 5pm–midnight and weekends), especially for bandwidth-heavy activities like streaming or downloading large files.
Note: This policy applies only to Connexin Broadband.
5. Acceptable Use Policy
Our Acceptable Use Policy (“AUP”) applies to all users of Connexin Broadband. For queries, contact us via Live Chat at www.connexin.co.uk.
6. Do Not Use Connexin Broadband Illegally!
Connexin Broadband may only be used lawfully in accordance with UK laws. Prohibited activities include:
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Violating laws or third-party rights.
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Distributing defamatory, offensive, or harmful content.
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Promoting illegal or irresponsible behavior.
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Misrepresenting yourself or impersonating others.
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Damaging Connexin’s reputation.
We block access to illegal content (e.g., child abuse images) but recommend additional software to filter inappropriate material.
Network Security Violations:
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Unauthorized access, monitoring, or interference with systems.
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Distributing viruses, spam, or tools that compromise security.
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Connecting insecure devices to Connexin’s networks.
You must disconnect compromised devices immediately or allow us to do so at your expense.
7. Privacy
We comply with data protection laws and protect your personal information as outlined in our Privacy Policy. We will not disclose your details to third parties without permission, except as required by the Privacy Policy.
8. Messages
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Do not send messages to users who have requested to stop.
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Unsolicited bulk messages (spam) are prohibited.
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Do not send mail-bombs or alter message headers to conceal your identity.
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Do not imply messages are endorsed by Connexin.
We may scan messages for viruses or spam and remove or quarantine them.
9. World Wide Web and Surfing the Net
You are responsible for your internet use and any web pages you host. Do not violate the AUP or disrupt others’ internet experience.
10. How to Make a Complaint
Report breaches or complaints to disputes@connexin.co.uk.
11. Actions We Can Take
For breaches or suspected breaches, we may:
a) Suspend your broadband access.
b) Terminate your Agreement.
c) Notify authorities.
d) Investigate and remove offending material.
We may disclose your data to third parties for investigations.
12. Connexin Company Details
Connexin Limited is registered in England (No. 05823408). Registered office: 107 Cheapside, London EC2V 6DN.
13. General Terms for Unlimited Download Allowance Add-ons
a) Add-ons provide unlimited downloads for an annual fee.
b) Details and prices are on our website.
c) Sign up via Live Chat or your account manager.
d) Add-ons activate within 48 hours and renew annually.
e) Upfront payments are non-refundable.
f) One Add-on per broadband connection.
g) Payments auto-renew unless cancelled 48 hours before renewal.
h) Unused allowances do not roll over.
i) Cancellation takes effect at the next renewal date.
j) Not available for existing unlimited packages.
k) We may amend or withdraw Add-ons with 30 days’ notice.