Your right to complain about your personal data

Introduction

We take the protection of your personal data seriously.

If you are unhappy with how we have collected, used, or managed your personal data, you have the right to raise a complaint with us.

How to make a complaint

You can raise a data protection complaint at any time by contacting our Data Protection Officer:

Email: dpo@connexin.co.uk

You do not need to use a specific form or refer to data protection law.

Please provide as much detail as possible so we can investigate your concerns.

What happens next

When you contact us:

• We will acknowledge your complaint within 30 days
• We will investigate your concerns thoroughly
• We will keep you informed of progress where appropriate
• We will provide you with a clear outcome, including any actions taken

Escalation

If you are not satisfied with our response, you have the right to escalate your complaint to the UK regulator:

Information Commissioner’s Office (ICO)
www.ico.org.uk

We encourage you to allow us to resolve your complaint first.

Related rights

You also have the right to:

• Request access to your personal data (Data Subject Access Request)
• Request correction or deletion of your data
• Object to how your data is used

For more information, please see our Privacy Notice.