At Connexin, you'll find packages labelled ‘Partner Fibre’. This means we use a third-party network to help deliver our services straight to your doorstep.
We only offer these services to those who can’t get Connexin’s own fibre network yet and are outside our coverage area.
We partner with other ISPs like KCOM and OFNL to get you online. They manage the physical fibre lines, while we handle everything else.
- KCOM: For Full Fibre to the Premises (FTTP) in Hull and nearby areas.
- OFNL (Open Fibre Networks Limited): These folks build full fibre networks in new housing developments across the UK, then wholesale the connections to providers like us.
How does it all work? We take over the line to your place, and the wholesaler (like KCOM or OFNL) takes care of the fibre line and ONT (that's the Optical Network Terminal, aka the white box on your wall). We'll set you up with a Connexin router and handle everything from pppoe credentials to ensuring your router is good to go.
Even if we use a partner network to connect you, your services and contract are with Connexin. So, if you ever need support or have questions, just reach out to us.
Need to get in touch?
You can reach out to us via Live Chat by clicking the red chat button in the bottom right corner. Or head over to our Contact Us page. We're here to help, just give us a shout.