When it’s time to switch from Horizon Collaborate to Horizon Webex, you’ll get a Welcome Email straight to your inbox. This is your key to getting started – no faff. Here’s what to expect and what to do:
1. Look out for your Welcome Email
The subject will be “Welcome to Horizon with Webex!” – it’ll come from our system automatically. Inside, you’ll find:
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A Reset Password button (this is where you choose your Webex password)
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Your username
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A link to download the Webex app
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Notes about Multi-Factor Authentication (MFA), if your company uses it
⚠️ Heads up – that password link expires after 7 days. So don’t sit on it too long.
2. Set your password
Click the Reset Password button in the email and follow the prompts.
3. Download the Webex app
The email includes a handy link to download Webex. Depending on your company settings, you might need your admin to approve the install.
Need help installing? Check out our how-to download guide for step-by-step instructions.
4. Log in and go!
Once the app’s installed, open it up and log in using your email address and the password you just set. That’s it, you’re in.