Document Reference: CXNWB 035
Version Number: 1.1
Date Created: 27/08/2025
Updated 5th January 2026
1. Promotional terms
1.1 These Promotional Terms and Conditions apply to new or renewing residential customers who are not currently in contract and sign up to a relevant Connexin Residential Broadband (Connexin Network) package from 5th January 2026.
1.2 We reserve the right to withdraw or amend any of the following Promotional Terms and Conditions at any time. Connexin can withdraw special offers from www.connexin.co.uk at any time.
1.3 This applies to new orders for the products described below in clause 1 as described below and placed on or after the date up to the date the offer is withdrawn. This offer applies to all order methods which are;
1.3.1 Online via the connexin website
1.3.2 In person sales representative
1.3.3 Telesales inbound and outbound
1.4 If you sign up for any Connexin Residential Broadband (CityFibre Network) package during this period the following promotion(s) will be applied:
24-Month Contracts:
1.4.1 Essential Fibre 150 - £24.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £39.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.2 Plus Fibre 500 - £29.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £44.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.3 Premium Fibre 1000 - £29.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £54.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.4 Pro Fibre 2500 - £39.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £69.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.5 Essential Wireless 150 - £24.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £39.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.6 Plus Wireless 500 - £29.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £44.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.7 Premium Wireless 1000 - £29.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £54.99 will apply unless you choose to renew under alternative offers available at that time.
12-Month Contracts:
1.4.1 Essential Fibre 150 - £29.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £44.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.2 Plus Fibre 500 - £34.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £49.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.3 Premium Fibre 1000 - £34.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £59.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.4 Pro Fibre 2500 - £44.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £74.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.5 Essential Wireless 150 - £29.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £44.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.6 Plus Wireless 500 - £34.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £49.99 will apply unless you choose to renew under alternative offers available at that time.
1.4.7 Premium Wireless 1000 - £34.99 for 12 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £59.99 will apply unless you choose to renew under alternative offers available at that time.
1.5 There are no changes to any other standard prices in our standard Price Book unless stated otherwise within these Promotional Terms and Conditions.
1.6 All charges set out in our Price Book are inclusive of VAT.
1.7 Our Standard Terms & Conditions for Connexin Fibre Products will apply when taking out this promotional offer.
1.8 Any additional charges such as missed appointment fees, additional labour or extra equipment detailed in our Price Book will still apply.
1.9 All offers are subject to eligibility and location. Eligibility can be checked via our website.
1.10 A minimum contract term applies unless otherwise stated.
1.11 For Wireless packages, the external radio equipment will remain the property of Connexin during the contract and must be returned to us in full working order and in a good condition should you terminate your service with Connexin.
1.12 Connexin reserves the right to charge full price for radio equipment delivered under this contract if invoices are not paid on a timely basis, if the contract is terminated prior to the expiry of the minimum contract term, or if the radio equipment is damaged. All prices shown exclude VAT unless specified. For more information, please see our terms and conditions.
1.13 If you are in an area subject to the Gigabit Broadband Voucher Scheme Supplementary Terms, if you do not comply with your obligations to claim the voucher, you will be charged the full cost of your installation or your installation will be cancelled, depending on what steps have been taken to claim a voucher. Our Standard Terms & Conditions for Connexin Products will apply alongside our Gigabit Broadband Voucher Scheme Supplementary Terms for these areas. For home vouchers of up to £1,500 (including VAT), the installation fee is fully covered by the Gigabit Broadband Voucher Scheme. For SMEs, the installation fee of up to £3,500 ( excluding VAT) is covered by the Gigabit Broadband Voucher Scheme ( up to £700 of VAT will be paid by the business customer upon completion of the installation). Installation is subject to site survey and may incur additional excess construction charges.
Updated 1st September 2025
1. Promotional terms
1.1 These Promotional Terms and Conditions apply to new or renewing residential customers who are not currently in contract and sign up to a relevant Connexin Residential Broadband (Connexin Network) package from September 1st 2025.
1.2 We reserve the right to withdraw or amend any of the following Promotional Terms and Conditions at any time. Connexin can withdraw special offers from www.connexin.co.uk at any time.
1.3 This applies to new orders for the products described below in clause 1 as described below and placed on or after the date up to the date the offer is withdrawn. This offer applies to all order methods which are;
1.3.1 Online via the connexin website
1.3.2 In person sales representative
1.3.3 Telesales inbound and outbound
1.4 If you sign up for any Connexin Residential Broadband (CityFibre Network) package during this period the following promotion(s) will be applied:
24-Month Contracts:
1.1.1 Essential: Fibre 150 (150Mbps) - £29.98 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £39.99 will apply unless you choose to renew under alternative offers available at that time.
1.1.2 Plus: Fibre 500 (500Mbps) - £34.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £44.99 will apply unless you choose to renew under alternative offers available at that time.
1.1.3 Premium: Fibre 1000 (1000Mbps) - £34.99 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £54.99 will apply unless you choose to renew under alternative offers available at that time.
1.1.4 Pro: Fibre 2500 (2500Mbps) - £47.49 for 24 months. This price will remain fixed throughout the contract's lifetime. Upon contract expiration, the standard rate of £69.99 will apply unless you choose to renew under alternative offers available at that time.
1.2 There are no changes to any other standard prices in our standard Price Book unless stated otherwise within these Promotional Terms and Conditions.
1.3 All charges set out in our Price Book are inclusive of VAT.
1.4 Our Standard Terms & Conditions for Connexin Fibre Products will apply when taking out this promotional offer.
1.5 Any additional charges such as missed appointment fees, additional labour or extra equipment detailed in our Price Book will still apply.
1.6 All offers are subject to eligibility and location. Eligibility can be checked via our website.
All offers are subject to eligibility and location. Eligibility can be checked via our website