As the company administrator you have the ability under the “Site Management” section to set music on hold for your site. Within this section there are a number of options as to when you want Music on Hold to be implemented and whether you want different music for internal or external calls.
Once you have agreed the call scenarios music on hold should be implemented in, you can then either use the system default or upload your own branded or created music using the “Browse” button.
The preloaded default audio files may be used freely as part of the Hosted PBX Service. Where the customer chooses to upload and use other audio files then it is the customer’s responsibility to obtain the necessary licence rights for their use, and Gamma accepts no responsibility for any breach of third party rights as a result of the use of such files by the customer. By using the upload facility the customer agrees to indemnify Gamma against any claims for such infringement. Please also note that the Hosted PBX cannot support live feed music.
To create a file for use with music on hold, it needs to be in the following format:
• .wav format and encoded with CCITT A-Law
• Formatted at 8 KHz sample rate, 8 bit mono, 7 kb/sec
Clicking on the “Save” button will then ensure these settings are saved and the files uploaded to the Hosted PBX system for the site.