As a company administrator you have the ability to setup Call Park. The Call Park service allows a user to hold the call for an extended period of time, allowing them access to other features and calls as well as making the call available to other users who are notified. A Call Park group is site specific and each user can only be part of one call park group.
In order to park a call the user would enter *68 from their PBX phone, followed by the internal extension of the user they would like to park the call against. To retrieve a parked call a user from the group can dial *88 from their PBX phone followed by the extension to retrieve the call.
To create a call park group you simply need to select the “Call Park” section and click on “Create New Call Parking”. Within here you’ll then need to give the group a name and select the site the group is to be assigned against. Once confirmed you can then select the users who form the group from searching for them and selecting the tick box next to them, before clicking the “Add Selected” button to move them over to the main view.
Once all users required have been added to this group, you can simply click on the “Create” button to confirm and establish this Call Park Group.