As a company administer you have the ability to setup Call Pickup. This feature allows you to answer any phone ringing within the defined call-pickup group. If part of a group, then the user will be able to pick up the call by dialling *98 which will connect that call to them. Please note that if there are multiple calls ringing within a group the call which has been ringing the longest will be picked up first.
Each user is only able to be in one call pickup group and these can be created through the “Call Pickup” button.
Once within this section you’ll need to give the call pickup group a name and assign it against a site. From here you can then select the users who are to form the group, by searching and then checking the tick box next to them before clicking on “Add Selected” to move them over to the main view.
Finally and once all users have been added, clicking on the “Create” button will then ensure the Call Pickup group is created.