The Call Forwarding feature allows you to forward incoming calls to a number of your choice, or to a voicemail message box. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface or simply pressing a key on the phone. If activated a user must specify the forwarding number.
Turn Call Forwarding On/Off as a Company Administrator
Step 1
Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company
Step 2
Select your account and login to the company that you want by using the "Actions" button select "Login to Horizon".
Step 3
Go to "Users" and "List Users" and locate the user that you want to set up Call Forwarding for and then click the "Edit" button.
Step 4
Click the "Call Setup" tab and then under Incoming Calls select "Call Handling". You can now set up the following options:
• When I'm Busy - you can forward calls to voicemail or a specific number when you are on another call.
• When I Don't Answer - you can forward calls to voicemail or a specific number when you don't answer after a certain amount of rings. To do this you should leave the number box blank, tick the tick box and state the amount of rings before the call reaches voicemail
• When I'm Unreachable - you can forward calls to a specific number (not voicemail) when your handset is not registered or powered on (e.g. If your internet access is down, incoming calls would go to this number).
Step 5
If you would prefer to forward calls all the time, or (for Connect users) would like to forward them depending on which number was dialled, then you need to visit the Call Forwarding screen:
The 'Send the call to voicemail' option will only appear if the Voicemail add-on has been given to the user.
Turn Call Forwarding On/Off as a User using the HPS Portal
A user can set their own Call Forwarding rules when logging into www.unlimitedhorizon.co.uk. Once a user is logged in they can select the "Call Setup" option and the Incoming Call Handling option is selected.
