Having trouble with your Wi-Fi coverage? Don’t worry, we’ve got some straightforward tips to help you out.
Step 1: Check the Router Placement
Make sure your router isn’t stuck behind the TV or hidden away. It needs to be in an open space to work its magic.
Step 2: Check the Cables
Ensure all the router cables are plugged in properly. Sometimes it's the simplest things.
Step 3: Device-Specific Issues
Is the coverage issue affecting all your devices or just one? If it’s just one device, try rebooting it. Some devices can only handle certain speeds wirelessly.
Step 4: Connect to the Right Network
If you’re far from the router, connect to the 2.4GHz network on your Wi-Fi. It’s designed for longer distances.
Step 5: Can’t See the 2.4GHz Network?
If you can’t find the 2.4GHz connection, contact our support team. They can help split the bands to give you both 2.4GHz and 5GHz options.
Do you only have wi-fi issues when you’re far away from the router?
Still having Wi-Fi problems even after trying our tips? If the issues pop up when you’re far from the main router, it might be time for a Wi-Fi booster. In large homes with multiple floors or older homes with thick walls, it’s tough for Wi-Fi to reach every corner.
If you need a Wi-Fi boost, check out our Connexin Superfly Wi-Fi add-on. For just £5 a month, we’ll send you a secondary router to extend your coverage to every nook and cranny. No more dead zones, just smooth browsing everywhere!