Connexin Service Status

We are aware that a number of our customers on the CityFibre network are currently experiencing a loss of broadband service and we want to keep you informed.

This outage has been caused by physical damage to a street cabinet in your area. CityFibre engineers are on site and working hard to resolve the issue. Due to the extent of the damage, repairs will take some time to complete. We will share a more precise timescale as soon as this is available.

We are truly sorry for the disruption this is causing to your service. We know how much you rely on your broadband and we will continue to update this page.

Update 19:38, 30/05/26:

CityFibre engineers continue to work to restore service. Unfortunately due to the extent of the damage service restoration will take a significant length of time. CityFibre have advised us that they expect to start restoring services on Monday. We will continue to keep you updated.

Update 10:00, 01/06/26:

This incident is still ongoing and is being managed by CityFibre’s Major Incident Team.

Engineers remain on site in HU8 following the network damage caused on Friday, with additional support from CityFibre’s operational teams to progress the repairs and restore affected services.

Repair work is progressing well, and we’ll share a confirmed time for services to come back online as soon as one is available.

CityFibre engineers have made strong progress with the repair work following the network damage in HU8.

A replacement cabinet is now in place. Fibre connections have been rebuilt and tested, temporary power is in place so the cabinet can operate, and the equipment needed to bring services back online is now running.

Engineers are now working through the next stage of reconnecting affected services. This is an important step towards bringing broadband services back online, and we’ll share further updates as this progresses.

CityFibre is continuing restoration in HU8 following the recent network damage.

Around 85% of customers impacted by the outage are now back online.

If your broadband was affected, please check your connection. If you’re not back online yet, engineers remain on site and work is continuing throughout today to restore the remaining services.

We’ll update this page as soon as we have more information to share.

As reconnection work continues, some customers may experience dropouts or an intermittent connection. This may include customers whose broadband has already come back online.

Engineers remain on site and are continuing work to fully restore all remaining services.

Around 94% of services affected by the outage in HU8 have now been restored.

Work is continuing to bring the remaining connections back online. These final repairs involve more detailed and complex work to carefully reconnect and test individual fibre lines, helping to make sure services are stable and reliable once restored.

CityFibre engineers are focused on completing the remaining repairs as quickly as possible.

We’ll update this page as soon as we have more information to share.

We are aware of a network incident in the Leeds (LS16) area affecting internet services. 

Following our network partners remote checks, they have identified that this incident is currently impacting a small number of customers.

An engineer is now on site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.

We'll update this page as soon as we have more information.

IP28 3A; CB22 3; CB10 1; CM23 2; CM23 0; CM22 6; CB2 0; CB23 7; 

CO11; CO3; CO6; CO16; CO10; ME5; CM2; CM23; CM7; CM3; CM22; CM6; CM12; TR14; CH1; PO19; PR7; EN8; GL51; GL20; EC1A; WC1X

CO7 7FQ; CO7 7FU

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